Payments & Refund Policy
Effective Date: August 2026
Introduction
This Payments and Refund Policy strictly governs the payment terms, subscription conditions, and refund protocols for all digital services provided by Indian Mine Solutions (indmine.in). By executing a transaction or purchasing any plan on our platform, you explicitly agree to these commercial terms.
1. Payment Methods & Secure Pricing
All prices listed on our website are transparently declared in Indian Rupees (INR). We accept the following secure payment modalities:
- UPI: Google Pay, PhonePe, Paytm, BHIM, etc.
- Cards: Credit & Debit Cards (Visa, Mastercard, RuPay, etc.)
- Net Banking & Wallets
- Bank Transfers: NEFT / IMPS
All transactions are processed via RBI-compliant, encrypted third-party payment gateways. Indian Mine Solutions does not store your sensitive payment details on our servers. We reserve the unilateral right to modify pricing without prior notice; however, any changes will not retroactively affect already active and paid subscriptions.
2. Strict No-Refund Policy (Digital Goods)
Due to the instant, digital, and downloadable nature of our educational resources and platform access, all sales executed on Indian Mine Solutions are final and non-refundable.
The following digital assets and services are strictly non-refundable once the transaction is authorized:
- Digital Study Materials: PDF Notes, Guides, Question Banks.
- Assessment Modules: Mock Test Series.
- Subscription Tiers: All Job Seeker, Student, and Employer Plans (Basic, Standard, Pro, Premium, Mining Success, Starter, Growth, Business, Enterprise).
- Career Augmentation Services: Resume Formatting and Premium Career Alerts.
Once digital access has been granted or a document has been dispatched, refunds will not be issued under any circumstances, including change of mind or failure to clear an examination.
3. Exceptions & Refund Eligibility
Refunds will be entertained only under the following highly specific technical anomalies:
- Duplicate Payment: If your bank account is charged twice for the exact same transaction ID or service, we will verify the gateway logs and process a refund for the duplicate charge.
- Service Activation Failure (Technical Issue): If payment is successfully deducted from your bank but the digital service/plan fails to activate due to an internal server error.
*Note: In such events, our primary resolution protocol is to manually activate your service within 24-48 hours. A financial refund will only be initiated if we are fundamentally unable to provision the service manually.
All technical refund requests must be raised within 72 hours of the failed transaction.
4. Standard Refund Process
To initiate a dispute or report a duplicate payment, you must strictly follow this procedure:
Email our financial desk at info@indmine.in containing the following mandatory details:
- Registered Email ID / Mobile Number
- Exact Transaction ID & Payment Date
- Screenshot of the Payment Receipt / Bank Statement
- Clear reason for the claim (e.g., Duplicate Charge)
Once our gateway partners verify the anomaly, legitimate refunds will be processed and credited back to the original payment source within 7 to 10 business days.
5. Subscription Cancellations
For recurring or time-bound subscription plans, you retain the right to cancel your subscription at any time to prevent future billing. However, no pro-rated refunds will be issued for cancellations executed mid-cycle. Your plan will simply remain active until the end of the current paid billing period.
6. Dispute Resolution & Jurisdiction
If you encounter any discrepancies regarding a transaction, we urge you to contact our administrative support first at info@indmine.in for an amicable resolution. We aim to resolve all technical payment issues rapidly. If a dispute remains legally unresolved, it shall be handled strictly under the judicial jurisdiction of the competent courts located in Banswara, Rajasthan, India.
7. Financial Support & Contact
If you have any doubts about our payment processing or require immediate assistance regarding a failed transaction, contact us:
- 💼 Corporate Entity: Indian Mine Solutions
- 📧 Support Email: info@indmine.in
- 📞 Administrative Contact: +91 9269458290
- 📍 Registered Headquarters:
Indian Mine Solutions,
Udaipur, Rajasthan, India - 327606