Cancellation & Refund Policy
Effective Date: July 2026 | Last Updated: July 2026
At Indian Mine Solutions (indmine.in), we aim to provide high-quality educational resources, academic study materials, practice test series, and personalized career formatting services for mining engineering students and professionals. Please read our Cancellation and Refund Policy carefully prior to purchasing any digital products or subscriptions on our platform.
1. Educational Study Materials & Subscription Services
Our study guides, semester notes, competitive exam preparation modules, and aggregated alert subscriptions are delivered in non-tangible, instant digital formats (downloadable documents or online test portal access).
- Instant Digital Delivery: Due to the nature of digital goods, once access is granted or digital study materials are downloaded, purchases are generally non-refundable.
- Preview & Information: Users are requested to read product descriptions, syllabus coverage, and features carefully before completing the transaction.
2. Professional Guidance Services (Resume Formatting & Templates)
For custom document formatting and resume structuring services:
- Cancellation Window: You may request an order cancellation within 2 hours of payment, provided our team has not initiated the document formatting process.
- Revisions: Once the draft or final formatted document has been delivered, refunds are not issued. However, we offer reasonable revision support to adjust layouts and content based on your initial instructions.
3. Failed Transactions & Multiple Payment Refunds
If your account was debited due to a technical glitch, payment timeout, or duplicate transaction on our payment gateway (Razorpay), your money is completely safe.
In such scenarios, duplicate charges or failed transaction amounts will be automatically refunded back to your Original Payment Method (Credit/Debit Card, UPI, or Net Banking) within 5 to 7 business days.
4. How to Request a Refund or Dispute
If you encounter a technical failure, unauthorized transaction, or double payment while subscribing or purchasing on indmine.in, please follow these steps:
- Send an email to info@indmine.in from your registered email address.
- Include your payment details: Transaction ID, Order ID, Registered Name, and Payment Amount.
- Our billing and technical support team will verify the payment logs within 24-48 business hours and notify you regarding the approval or rejection of your refund request.
5. Policy Updates
Indian Mine Solutions reserves the right to modify or update this Cancellation and Refund Policy at any time to stay compliant with financial regulatory requirements and service updates. All revisions will be updated immediately on this page.